Delivery & Returns

Delivery

Standard delivery to UK addresses costs £5.95 and is sent out on a Parcelforce 24 Hour Tracked service. Parcels are delivered within business hours 9am-5pm Monday to Friday and usually take 2-3 working days.

We also offer free shipping on orders over £30.00.

If you wish to ship a parcel overseas, please visit our dedicated International Shipping page.

Should you have any problems receiving your parcel, please contact our customer care team via info@vitaherbalnutrition.com.

If your parcel is returned to us due to unsuccessful delivery attempts, we will hold it for 14 days and notify you accordingly. If redelivery is not rearranged during this time, you will automatically be refunded the total of your order minus shipping fees and administration costs.

Please note: If international duty fees and customs charges are not paid, resulting in the goods being returned to us, customers will be charged an administration fee.

What is the cut-off time for next day delivery?

Please place your order before 1pm Monday to Friday for next working day delivery by courier. Payment must be made before goods are sent out.

When will my parcel be delivered?

Our standard delivery service is Parcelforce 24-hour service.

Monday – Friday, 9am – 5pm excluding bank holidays. Delivery is charged per 28kg.

Whilst the service is Next Day Delivery, we cannot guarantee this as parcels can be subject to traffic delays or misroutes.

Please ensure that you enter the address correctly as we cannot take responsibility for parcels being sent to the wrong address.

For parcels under 2kg, delivery will be via Royal Mail small package.

To request a certain delivery time or special delivery, please contact us via info@vitaherbalnutrition.com.

Tracking

You can track your delivery by accessing the tracking details that are emailed to you once you place your order. Please check your junk mail if you have not received it.

What do I do if I miss a delivery?

DPD will leave a card and attempt to deliver your parcel three times. If you miss all three delivery attempts then the parcel will be sent back to our head office. If you would like us to resend your parcel, please call us on +44 (0)1245 350822 to pay for postage.

Parcelforce will leave a card and attempt to deliver your parcel three times. If you miss all three delivery attempts then the parcel will be sent back to our warehouse.

To rearrange your delivery or track the parcel, visit Parcelforce's website.

Can I arrange to collect my order from your head office? 

Yes, please email info@vitaherbalnutrition.com to place your order and the team will remove the postage cost. Notify us of a time that suits you and our team will prepare your order for when you arrive.

Our address is:

How do I get free UK delivery?

For orders over £30, you can get free UK delivery. This offer is not applicable to overseas orders and to orders requiring special delivery options, i.e. Delivery before 12pm, Saturday delivery service.

Our returns policy

We have a 30-day returns policy which comes into effect the day you receive your order. We will only accept returned goods if they are still in the original sold condition.

Please note that items that we receive without our prior authorisation will not be treated as a return.

For customers outside of the UK, contact our customer care team via info@vitaherbalnutrition.com.

Exchange

To exchange unwanted goods, the 14 day returns policy applies.

Return your unwanted item(s) to us within the returns period and state which items you would like instead.

Exchanges may take up to 14 days of receiving the returned item(s).

Refunds

If goods have been returned to us within the returns policy and in sold condition, we can issue a refund or a credit note. Amounts refunded will equal the amount paid for the particular product at the time of the order. Refunds on postage will only be issued if the product is faulty.

Refunds can take up to 5 working days to process.

To return your product, you should send your product to Vita Herbal Nutrition, 5 Lonebarn Link, Springfield Business Park, Chelmsford, CM2 5AR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.